A complaint can be made orally or in writing. You can make a complaint by speaking to your Teacher or the Student Services Officer. If your complaint cannot be resolved by speaking to our staff you can fill in a complaints form and help with this will be provided if you need it. You are entitled to have a support person present when making the complaint and ay any other meeting. The Director of Studies will inform you about the complaints and appeals processes during the orientation program. You will be provided with information on how to access the complaints forms. While all complaints and appeals are in process, FLS will maintain the enrolment of the student.

What can a complaint be about?

  • The service provided by our Student Services Offices
  • Your class, your level or your Teacher
  • Any problem that you may have
  • Any problem that you may have Anything else that you are not happy about

Who can make a complaint?

Any person can make complaint, including a student, any employee or contractor in any campus or location where the organisation’s services are provided.

For more information on FLS’s Complaints and Appeals Policy and Procedure, please refer to the FLS Student Handbook.