Future Education Group (FEG) has appropriate student support services available to its enrolled students so that they are adjusted to their life and study at FEG, and that they are supported throughout their course of study on attendance and course progress matters to enable them to complete their course successfully.

FEG will ensure to:

• provide an age and culturally appropriate orientation program to assist students to adjust to their life and study at FEG and in Australia; this is mandatory for all students.
• assist students in course progress and attendance issues and provide access to services that enable them to complete their studies
• provide access to welfare related support services and refer to external agencies where appropriate
• have a critical incident policy and procedures and staff to respond to these incidents in a timely manner to support students
• have a designated staff member to act as a point of contact for students to enable them to access support services available at FEG and inform students of this contact and their details
• have sufficient support staff available to meet the needs of students
• make its staff members, who interact with overseas students, aware of their obligations under the ESOS framework