FEG is committed to providing a duty of care in providing professional counselling services to students whose academic performance or ability is affected by personal circumstance.

All staff members are bound by their duty of care to assist students by referring them to the Student Counselling service via the Student Services Officer (SSO) and with the approval of the Course Coordinator if an issue is identified or if the student requests the service. Referrals are to be made in a timely and appropriate manner ensuring confidentiality at all stages of the process.  Counselling is a one-on-one confidential session in which all records are to be kept by the counsellor in a safe and secure manner.

FEG provides professional counselling services to all students who face difficult issues in their personal lives such as illness, bereavement, relationship issues and adjusting to a new lifestyle.